Return / Refund Policy
At dyoart.com, we strive to ensure you are completely satisfied with your purchase. If there is any issue, we’re here to help with a straightforward return and exchange process.
Eligible for Return/Refund
You are covered under our 30-day return policy if any of the following occur:
- Customization Errors: If there’s an error in the customization (e.g., wrong name, image, or design).
- Wrong Item: If we sent the wrong item or you received a damaged or defective product.
- Quality Issues: If the product is of poor quality or defective.
- Wrong Size: If the size does not match what you ordered.
Not Eligible for Return/Refund
We do not accept returns or exchanges for the following:
- Outside the Return Window: Items returned after 30 days from receipt.
- Personalized Products: Non-quality related issues with customized products.
- Damaged by Customer: Items damaged due to misuse, mishandling, or poor maintenance.
- Worn or Soiled Items: Items that have been washed, worn, or soiled.
- Change of Mind: Returns for personal reasons or change of taste.
- Incorrect Size Selection: If the wrong size was chosen, but the product is not defective or damaged.
How to Request a Return/Refund
- Contact Us: Reach out to us at service@dyoart.com within 30 days of receiving the product.
- Return Approval: Once your return request is approved, we will send you the return address and further instructions.
- Return Condition: Items must be unused, in original condition, and in their original packaging.
- Return Shipping: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
Return Shipping Costs
- Quality Issues or Wrong Item: We cover the return shipping costs.
- Customer’s Error: The customer is responsible for return shipping fees.
Refund Processing Time
- Refund Time: Refunds will be processed within 3-6 business days after we receive the returned item.
- PayPal Refund: Typically within 48 hours.
- Credit Card Refund: Usually within 3-7 business days.
Order Cancellation:
-
Customized Product Orders: You may cancel customized orders within 24 hours of placing the order. After 24 hours, cancellation is not permitted as production will have already begun.
-
Non-Customized Product Orders: You may cancel non-customized orders as long as your cancellation request is made before the order has been shipped.
Return Address:
1234 Main Street, Suite 100
Anytown, CA 90210
USA
Important Notes
- Personalized Items: If you need to modify or cancel a personalized product, we charge a 30% customization fee.
- Use Original Packaging: For returns, please use the original packaging to ensure safe delivery.
- Coupon Codes: Once a coupon code is used, it cannot be restored after a return.
Contact Information
If you have any questions or need assistance, feel free to reach out:
- Email: service@dyoart.com
- Phone: +44 7414 513750