Return / Refund Policy

At dyoart.com, we strive to ensure you are completely satisfied with your purchase. If there is any issue, we’re here to help with a straightforward return and exchange process.

Eligible for Return/Refund

You are covered under our 30-day return policy if any of the following occur:

  1. Customization Errors: If there’s an error in the customization (e.g., wrong name, image, or design).
  2. Wrong Item: If we sent the wrong item or you received a damaged or defective product.
  3. Quality Issues: If the product is of poor quality or defective.
  4. Wrong Size: If the size does not match what you ordered.

Not Eligible for Return/Refund

We do not accept returns or exchanges for the following:

  1. Outside the Return Window: Items returned after 30 days from receipt.
  2. Personalized Products: Non-quality related issues with customized products.
  3. Damaged by Customer: Items damaged due to misuse, mishandling, or poor maintenance.
  4. Worn or Soiled Items: Items that have been washed, worn, or soiled.
  5. Change of Mind: Returns for personal reasons or change of taste.
  6. Incorrect Size Selection: If the wrong size was chosen, but the product is not defective or damaged.

How to Request a Return/Refund

  1. Contact Us: Reach out to us at service@dyoart.com within 30 days of receiving the product.
  2. Return Approval: Once your return request is approved, we will send you the return address and further instructions.
  3. Return Condition: Items must be unused, in original condition, and in their original packaging.
  4. Return Shipping: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.

Return Shipping Costs

  • Quality Issues or Wrong Item: We cover the return shipping costs.
  • Customer’s Error: The customer is responsible for return shipping fees.

Refund Processing Time

  • Refund Time: Refunds will be processed within 3-6 business days after we receive the returned item.
    • PayPal Refund: Typically within 48 hours.
    • Credit Card Refund: Usually within 3-7 business days.

Order Cancellation:

  • Customized Product Orders: You may cancel customized orders within 24 hours of placing the order. After 24 hours, cancellation is not permitted as production will have already begun.

  • Non-Customized Product Orders: You may cancel non-customized orders as long as your cancellation request is made before the order has been shipped.

Return Address:
1234 Main Street, Suite 100
Anytown, CA 90210
USA

Important Notes

  1. Personalized Items: If you need to modify or cancel a personalized product, we charge a 30% customization fee.
  2. Use Original Packaging: For returns, please use the original packaging to ensure safe delivery.
  3. Coupon Codes: Once a coupon code is used, it cannot be restored after a return.

Contact Information

If you have any questions or need assistance, feel free to reach out: